Our new year started with a bang when there was a gas explosion in the house next door.
My mum and I were lucky not to be hurt, but our house and that of our neighbour’s were deemed unsafe. We have had to move into a series of hotels and temporary accommodation, and we informed our various suppliers of the situation.
All were helpful, apart from Sky, which won’t speak to us. I’ve phoned at least six times and had two web chats, all to no avail.
SM, Leeds
This was a horrendous experience. Your neighbour was critically injured, and your house will have to be rebuilt, which is expected to take at least 18 months.
The £112.50 a month subscription to Sky for TV and broadband you can’t use is an onerous burden on your 84-year-old mother, who lost her home.
As soon as I contacted Sky it apologised for the “inconvenience” you experienced, cancelled the package and refunded payments made since the explosion.
We welcome letters but cannot answer individually. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please include a daytime phone number. Submission and publication of all letters is subject to our terms and conditions.
